Refund policy

At RoomyWalk, we want you to experience ultimate foot comfort with total peace of mind. We understand that finding the perfect fit for wide-toe-box shoes can take a little time, which is why we offer a hassle-free 15-Day Return & Exchange Policy.

If your new shoes aren't the perfect fit or don’t feel completely right, we’re here to help you exchange them for another size or process a refund.


1. 15-Day Return & Exchange Window

  • You have 15 days from the date your package is delivered to request a return or exchange.

  • To be eligible for a full refund or exchange:

    • Shoes must be unworn outdoors, clean, and free of dirt, scuffs, or wear marks.

    • Shoes must be returned in their original packaging, including shoe boxes, tags, and any included accessories or shoe inserts.

    • (Tip: We recommend trying your shoes on indoors on a carpeted surface to protect the soles while verifying the fit!)


2. Exchanges (Free Size & Style Swaps)

We want to make sure you get the absolute best fit for your feet.

  • Free Exchanges: We offer 1 free size exchange per order. If your shoes feel too big or too small, we will ship your replacement pair at no additional charge.

  • How to Exchange:

    1. Email us at cs@roomywalk.com.

    2. Provide your Order Number and Email Address.

    3. Select the item you wish to exchange and choose your preferred new size or color.

    4. Follow the instructions to print your pre-paid shipping label and drop off your package.


3. Returns for Refund

If you would like to return your shoes for a refund to your original payment method:

  • Return Process:

    1. Submit a return request through email cs@roomywalk.com with your order number.

    2. Pack your items securely in the original shoe box and shipping packaging.

    3. Attach the provided return shipping label to the outside of the box.

  • Return Shipping Fees:

    • A flat return shipping fee (deducted from your final refund) applies for standard refunds to cover return carrier costs, unless the return is due to a defective or incorrect item received.

    • Outbound shipping costs paid on the original order are non-refundable.


4. Refund Processing Time

  • Once your returned parcel is received at our warehouse, please allow 3–5 business days for our team to inspect the returned item(s).

  • Upon approval, your refund will be processed back to your original payment method.

  • Depending on your bank or credit card provider, it may take an additional 3–7 business days for the funds to reflect in your account.

  • You will receive an automated notification email as soon as your refund has been processed.


5. Damaged, Defective, or Incorrect Items

We take great pride in our craftsmanship and quality control. In the rare event that you receive a damaged, defective, or incorrect pair of shoes:

  1. Please contact us within 7 days of delivery at cs@roomywalk.com.

  2. Include your Order Number and attach clear photos showing the issue or defect.

  3. Our customer care team will immediately send out a replacement pair at zero cost or issue a full refund, including original shipping costs.


6. Non-Returnable Items

To ensure hygiene and safety standards, the following items are non-returnable unless defective:

  • Shoe care products, inserts, or socks that have been opened or removed from their packaging.

  • Final sale or clearance items explicitly marked as "Non-Returnable" on the product page.


7. Need Help with Your Fit?

Not sure if you need a different size or just a different lacing technique? Our team is always here to advise you on wide-toe-box fitting and support options before you decide to return!

  • Email Us: cs@roomywalk.com

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)