Terms of Service

Last Updated: October 10, 2026

Welcome to RoomyWalk. These Terms of Service ("Terms") govern your access to and use of our website roomywalk.com (the "Site") and the purchase of any products or services from us.

Please read these Terms carefully before accessing or using our Site. By accessing, browsing, or placing an order on our Site, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Returns & Exchanges Policy.

1. General Information & Identity

• Website Operator: RoomyWalk ("we", "us", "our")

• Customer Support Email: cs@roomywalk.com

• Applicable Jurisdiction: United Kingdom

By agreeing to these Terms, you represent that you are at least the age of majority in your country or state of residence, or that you have given us your consent to allow any of your minor dependents to use this Site.

2. Eligibility & Account Creation

• You may browse our Site and make purchases as a guest or by creating a customer account.

• When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account.

• We reserve the right to suspend or terminate accounts that provide fraudulent, misleading, or unauthorized information.

3. Product Descriptions, Pricing, & Taxes

• Product Information: We make every effort to display the colors, design, and features of our products as accurately as possible. However, actual colors may vary slightly depending on your device’s display settings.

• Pricing & Currency: All prices displayed on our Site are shown in GBP (£) and are inclusive of UK Value Added Tax (VAT), where applicable, unless otherwise stated.

• Price Changes: Prices for our products are subject to change without prior notice. Price changes will not affect orders that have already been confirmed and dispatched.

• Errors & Omissions: In the rare event that a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel or decline any orders placed for the product at the incorrect price, even if the order has been confirmed. If your payment method has already been charged, a full refund will be issued immediately.

4. Orders & Contract Formation

• Order Placement: When you place an order on our Site, you are making an offer to purchase the selected items under these Terms.

• Order Confirmation: Upon placing an order, you will receive an automated Order Confirmation Email. This email acknowledges receipt of your order but does not constitute formal acceptance of your order.

• Contract Formation: A binding legal contract between you and RoomyWalk is formed only when we dispatch your order and send you a Dispatch / Shipping Confirmation Email.

• Order Cancellation & Rejection: We reserve the right to decline or cancel any order for reason including, but not limited to:

  • Product out-of-stock or discontinued.

  • Inability to obtain authorization for payment.

  • Identification of a pricing or product description error.

  • Suspected fraudulent, unauthorized, or illegal transactions.

5. Payment Methods

• We accept major credit/debit cards (Visa, Mastercard, American Express) and express checkout options such as Apple Pay, Google Pay, and Shop Pay.

• All payment transactions are encrypted using secure Socket Layer (SSL) technology and processed via certified third-party payment gateways. RoomyWalk does not store your full payment card details on our servers.

• By placing an order, you confirm that the payment card or account used belongs to you or that you have been specifically authorized by the owner to use it.

6. Shipping & Delivery

• Delivery times and charges are set out in our [Shipping Policy]. Estimated delivery times are indicative only and cannot be guaranteed.

• Title and risk of loss pass to you upon delivery of the products to the shipping address provided in your order.

7. Cancellation Rights, Returns & Refunds (UK Consumer Rights)

7.1 Statutory Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts Regulations 2013, consumers in the UK have the statutory right to cancel their contract within 14 calendar days from the day after receiving their goods, without giving any reason.

7.2 RoomyWalk Extended 30-Day Policy

To give our customers extra peace of mind, RoomyWalk offers an extended 30-Day Return & Exchange Period.

• Items must be unworn outdoors, clean, and in their original packaging with tags intact.

• For step-by-step instructions on returning or exchanging items, please review our [Returns & Exchanges Policy].

7.3 Statutory Consumer Rights

Nothing in these Terms affects your statutory rights under the UK Consumer Rights Act 2015. If a product supplied by us is faulty, damaged, or not as described, you are entitled to a repair, replacement, or full refund.

8. Intellectual Property Rights

• All content on this Site—including text, graphics, logos, icons, product designs, imagery, video clips, and software—is the property of RoomyWalk or its content suppliers and is protected by UK and international copyright, trademark, and intellectual property laws.

• You may not copy, reproduce, distribute, modify, create derivative works of, or commercially exploit any content from our Site without express written permission from RoomyWalk.

9. Prohibited Uses of the Site

You agree not to use our Site or its content:

• For any unlawful, fraudulent, or harmful purpose.

• To violate any international, federal, or local regulations, rules, or laws.

• To infringe upon or violate our intellectual property rights or the rights of others.

• To upload or transmit viruses, malware, or any code of a destructive nature.

• To collect or track the personal information of others without permission.

• To spam, crawl, scrape, or interfere with the security or proper functioning of the Site.

10. Limitation of Liability

• To the maximum extent permitted by applicable UK law, RoomyWalk shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or products purchased from us.

• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.

11. Third-Party Links & Tools

• Our Site may contain links to third-party websites or services (e.g., payment providers, logistics carriers) that are not owned or controlled by RoomyWalk. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

• You acknowledge and agree that RoomyWalk shall not be liable for any loss or damage caused by your use of any third-party websites or services.

12. Privacy & Data Protection

Your privacy is extremely important to us. How we collect, use, store, and protect your personal data is set out in detail in our [Privacy Policy], which complies with the UK GDPR and Data Protection Act 2018.

13. Governing Law & Dispute Resolution

• These Terms, your use of the Site, and any purchase contracts entered into with RoomyWalk shall be governed by and construed in accordance with the laws of England and Wales.

• Any dispute, controversy, or claim arising out of or in connection with these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms of Service

We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates to our Site. The date of the most recent revision will be indicated at the top of this page. Your continued use of or access to our Site following the posting of changes constitutes acceptance of those changes.

15. Contact Information

Questions about these Terms of Service should be sent to us at:

• Brand Name: RoomyWalk

• Customer Support Email: cs@roomywalk.com

• Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)