Shipping Policy

At RoomyWalk, we strive to process and deliver your orders as quickly and smoothly as possible. Below you will find all the details regarding our processing times, shipping methods, rates, and policies.

1. Order Processing Time

• Standard Processing: All orders are processed and packed within 1–3 business days (Monday through Friday, excluding public holidays).

• Order Cut-off Time: Orders placed after 2:00 PM (GMT) on Friday or during the weekend will begin processing on the following Monday.

• Order Confirmation: Once your order is placed, you will receive an automatic Order Confirmation Email. When your order ships, a second email with your Tracking Number will be sent.

2. Shipping Rates & Estimated Delivery Times

We offer tracked shipping to ensure your order arrives safely. Estimated delivery times begin from the date of dispatch.

(Note: Delivery times are estimates and may vary slightly during peak shopping seasons or unforeseen carrier delays.)

3. Order Tracking

Once your package has been shipped, you will receive a confirmation email containing a carrier tracking link. You can track your parcel's real-time updates directly via the link or on our [Track Your Order] page using your order number and email address.

Please allow up to 24 hours for the carrier’s system to update the tracking status after receiving your notification.

4. Shipping Address & Amendments

• Please ensure that your shipping address is entered accurately and completely at checkout (including flat/house numbers, postcodes/ZIP codes).

• Address Changes: If you need to make changes to your shipping address, please email us immediately at cs@roomywalk.com with the subject line "Address Change - Order #[Your Order Number]".

• Once an order has been processed or dispatched from our warehouse, we are unable to redirect or modify the shipping address.

5. Customs, Taxes & Import Duties (For International Orders)

• Depending on your delivery country, international orders may be subject to local import duties, customs taxes, or handling fees imposed by your local customs authorities.

• Customer Responsibility: Any additional customs fees, taxes, or import duties incurred upon arrival are the sole responsibility of the customer. RoomyWalk has no control over these charges and cannot predict their amounts.

6. Undelivered, Returned, or Missing Packages

• Incorrect Address / Failed Delivery: If a package is returned to us due to an incorrect address provided by the customer or failed delivery attempts by the carrier, original shipping fees are non-refundable, and additional re-shipping charges may apply.

• Lost or Delayed Packages: If your package’s tracking status has not been updated for more than 7 business days or shows as delivered but you haven't received it:

  1. Check with housemates, neighbors, or building management.

  2. Verify your delivery location with the local post office or courier.

  3. Contact us at cs@roomywalk.com, and our team will initiate an inquiry with the carrier.

7. Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to our team:

• Customer Care Email: cs@roomywalk.com

• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)